Shipping policy
Shipping Policy
Last updated: September 22, 2026
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or applicable public holidays.
Once your order has been processed and shipped, tracking information will be provided when tracking is available.
2. Estimated Delivery Time
After an order has been processed and dispatched, the estimated transportation and delivery time is:
6 to 9 business days.
Accordingly, the estimated total time from successful order confirmation through delivery is normally approximately:
7 to 12 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier availability, customs procedures, public holidays, weather, or other circumstances affecting transportation.
3. Shipping Delays
We make reasonable efforts to process and ship orders within the timeframes stated in this policy.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide information and assistance to help locate your shipment and determine the appropriate next steps.
If we cannot ship an order within the applicable timeframe required by law, we will provide the notice, cancellation, refund, or other options required by applicable law.
4. Tracking
When tracking information is available, it will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
5. Customs and Import Processing
Depending on the destination and applicable laws, an order may be subject to customs procedures, import requirements, duties, taxes, or other charges.
Where such charges are not included in the purchase price or checkout amount, the customer may be responsible for applicable charges imposed by the destination country or authorities.
Customs processing may also affect delivery times.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because the shipping information provided by the customer was incorrect or incomplete, contact:
We will review the circumstances and determine what options may be available.
7. Lost, Damaged, or Missing Shipments
If your order appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at:
We may request order information, tracking information, photographs, or other details necessary to investigate the issue with the carrier or fulfillment provider.
We will work with you to determine an appropriate resolution based on the circumstances and applicable law.
8. Contact Us
For shipping questions or assistance: