Política de reembolso
Refund & Return Policy
Last updated: September 22, 2026
We want you to be satisfied with your purchase. This Refund & Return Policy explains when you may request a return, replacement, or refund.
1. 30-Day Return Period
You may request a return within 30 days after the date your order is delivered.
For a standard change-of-mind return, the product should be unused, in its original condition, and returned with its original packaging and included materials where reasonably possible.
To request a return, contact:
Please provide your order number and a description of the reason for your request.
We will provide return instructions after reviewing your request.
2. Defective, Damaged, or Incorrect Items
If your product arrives damaged, defective, materially different from what you ordered, or otherwise has a problem covered by our 30-day product guarantee, please contact us as soon as reasonably possible at:
Please include your order number and, when applicable, photographs or other information that helps us evaluate the issue.
Do not discard a damaged or defective product before contacting us unless it presents a safety risk.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate remedy.
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.
3. Change-of-Mind Returns
For a standard return that is not related to a defect, damage, incorrect item, or other product issue, the product should be unused and in substantially the same condition in which it was received.
We may refuse a change-of-mind return when the product has been used, damaged after delivery, or otherwise does not meet the applicable return conditions, except where applicable law provides otherwise.
4. Non-Returnable Items
Certain products or circumstances may not be eligible for a standard change-of-mind return, including:
-
Products that have been materially used or damaged after delivery
-
Products that cannot reasonably be returned for hygiene or safety reasons
-
Personalized or custom-made products, where applicable
-
Items specifically identified as non-returnable before purchase, where permitted by law
-
Gift cards, where applicable
These exclusions do not limit your rights regarding defective, damaged, incorrect, or otherwise non-conforming products where applicable law provides a remedy.
5. Return Shipping
For a standard change-of-mind return, the customer may be responsible for return shipping costs unless we state otherwise.
If the return is required because we sent the wrong product, the product arrived damaged, or the product is defective and covered by our guarantee, we will determine the appropriate return-shipping arrangement based on the circumstances.
We will provide return instructions when your return request is approved.
6. Exchanges
If you need a different product or replacement because of a defect, damage, or incorrect item, contact:
For a standard change-of-mind request, we may ask you to return the original item and place a new order rather than process a direct exchange.
7. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
We will process approved refunds within a reasonable period after approval, subject to payment-provider processing times.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
If you have not received an approved refund after a reasonable processing period, contact:
8. Order Cancellation and Shipping Delays
If an order has not yet been shipped, you may contact us to request cancellation.
We cannot guarantee that a cancellation request can be completed after an order has entered processing or has been shipped.
If we are unable to ship an order within the applicable timeframe required by law, we will provide the cancellation and refund options required by applicable law.
9. Contact Us
For return, refund, replacement, or guarantee requests: